Careers at TheraSpecs
Our mission and culture mean everything to us and drive what we do every day. We are growing fast, so if you want to help us make TheraSpecs part of the light management tools for the millions of people who are living with light sensitivity, then we would love to hear from you.
Open positions:
Customer Communications Specialist - TheraSpecs (Midtown Phoenix)
TheraSpecs makes specially tinted glasses for people with light sensitivity that disrupts their daily lives. The mission of the customer care team, and of each team member, is to deliver the value of TheraSpecs to our customers. The customer care team serves as the main point of contact for our customers, assisting them through their education, consideration, purchase, and support needs. Through this work, the team directly fulfills our company mission to bring relief and freedom to the millions of people who are impacted by different types of light.
We're looking for a mindful, positive person with superb follow-through to join our customer care team. This is a professional, full-time (M-F, roughly 8:00-5:00), salaried position with health insurance, 401(k) benefits, paid holidays, and paid time off in our central Phoenix office. This is a hybrid position, with in-office and (optional) remote days set by the team on a rotating schedule. It's a great opportunity whether you're a recent graduate ready for your first professional role or you bring years of customer-facing experience.
A typical day in this role looks like this: Whether you're in the office or working remotely that day, your day starts with helping manage incoming customer communications, then joining the company's morning standup. From there, much of your day centers on conversations, mostly by email, and also by phone, with customers in the U.S. and around the world. This isn't a high-volume call center: on a typical day you'll help 5-10 customers by phone, and many of those conversations are consultations with customers to help them find the TheraSpecs that will work best for them in managing the light they’re sensitive to. In addition to a communication shift covering email and phones, you'll handle the work that keeps orders moving: placing orders and generating quotes, verifying addresses, following up on every open loop, and, on in-office days, preparing custom orders for our optical labs and processing returns. Every day brings something different to think through. A person who feels time spent talking with customers is the most energizing part of their day would thrive in this role.
You will:
- Be a primary point of contact for customers via all communication channels (phone, email, and occasionally live chat)
- Collaborate with the team and optical lab to ensure reliable communication and prompt handling of customer orders including custom requests, delivery timelines, returns, and exchanges
- Consult with customers before and after purchase to help them get a great outcome
- Educate customers about TheraSpecs and light sensitivity
- Maintain an eye for details related to products, processes, and commitments
- Share insights gained from customers with customer care and other teams
- Seek out ways that our people, processes, and company can consistently improve
You have:
- Clear, direct, and personable written and verbal interpersonal skills
- Exceptional follow-through on commitments
- Creative problem-solving skills and a drive for continuous improvement
- Strong collaboration skills and a team-focused approach
- Typing speed 40+ words/minute, experience and comfort using many types of software
- A desire to make a real difference in people’s lives
- Mindful, positive outlook toward life and work
- (preferred) a college degree
Why you'll like working here:
- Work that makes a difference, and you'll hear about it. Customer Care is where the life-changing stories land. When a customer tells us they can work more comfortably, spend more time with their family, or simply get through the day with less difficulty, it's often because of a recommendation someone on this team made. You'll know the part you played in improving someone's quality of life.
- Real benefits and a steady schedule. Our regular hours are Monday through Friday during the daytime, and we’re closed on most federal holidays. Benefits include the company contributing 70% of your health insurance premium, a 401(k) with a company match, paid holidays, and paid time off.
- A team that works as a team. We're a small group that holds each other accountable, takes ownership of our work, and is open and direct with one another. We play to our individual strengths and make a point of balancing the workload and supporting each other where needed. Our current team calls the supportive, fun team energy one of the biggest highlights of the job.
Are you a clear communicator with excellent follow-through who loves helping people? Are you excited about opportunities to learn and to continuously improve your work and the work of your team? If so, you may be an excellent fit. Join the team that helps people feel like this:
“The glasses themselves are comfortable, stylish, and I love wearing them. But what really stood out to me was the customer service. They were absolutely amazing! Every time I reached out, they responded so quickly and were incredibly kind, helpful, and patient. It’s so refreshing to receive that level of customer care.
I couldn’t be happier with my purchase. Between the quality of the glasses, how much they help me, and the wonderful customer service, TheraSpecs has definitely earned a lifelong customer… Thank you, TheraSpecs, for making something that has genuinely improved my everyday life!” -- Vicki in OK
If this sounds like you, and you're curious about how you could help our small and highly motivated team to continue growing, we would love to hear from you. Please submit your cover letter and résumé using the form below. Do not call our office about this position.
About TheraSpecs
TheraSpecs® offers a range of lenses that filter different wavelengths of problematic light, so customers can get out of the dark and back to their lives. With numerous lens options, lens strengths, and frame styles, TheraSpecs can be a game-changer in dealing with computer and device screens, fluorescents, flashing lights, sunlight, and other irritating light sources.
We believe a diverse team will make us stronger and actively work to counteract bias in our hiring process. We are an inclusive employer.
Production & Quality Specialist (full or part time)
The Production and Quality Specialist's mission is to ensure the consistent availability of high-quality products in all of our selling channels.
TheraSpecs makes precision-tinted glasses for people with light sensitivity, whether it's to indoor lighting, digital devices, sunlight, or other potentially irritating light. We're looking for a reliable, detail-oriented person who takes pride in careful, hands-on work to join our growing team. This is a flexible part-time or full-time hourly (20-40 hours per week) position in our central Phoenix office. The starting pay for this role is $15.15/hour.
You will:
- Operate the frame tracer and lens edger as needed to finish and assemble ready-to-ship products
- Visually inspect frames, lenses, and finished products to ensure they meet quality standards (inspect, assemble, adjust, clean, repair, organize)
- Track and report on quality issues; participate in product evaluation discussions
- Monitor, prepare, and maintain stock and organization of supplies
- Prepare supplies and materials for fulfillment
- Handle customer repairs and spare parts maintenance
- Prepare and ship monthly bulk restocks for Amazon international warehouses
- Plan your work with the team according to current priorities
- Look for opportunities to consistently improve our systems and procedures
You have:
- High attention to detail and reliability
- A team-oriented attitude with communication and planning skills
- Ability to see fine detail during visual inspection
- Great organizational skills
- The ability to maintain focus for extended periods of time
- The desire to master a skill through repetition and do it with consistent precision
- An interest in work where quality is visible and the standard is yours to maintain
- A mindful, positive outlook toward life and work
Are you a careful, focused person who takes quiet pride in doing detail-oriented work well, every time? Are you excited to help people find relief and get back to their lives? If so, you may be an excellent fit for us and we would love to hear from you. Join the team that helps people feel like this:
"Your glasses saved my career. In 2018 I discovered a terrible eye trouble triggered by fluorescent lights. It was so debilitating, I thought I’d have to either go on disability or get a non-computer/outside job. I discovered the FL-41 tint, and it has changed my world, this is my second pair of TheraSpecs. Thank you for what you do. You have impacted my life so much. I’m grateful." —Megan in Washington D.C.
To apply, please use the form below >>>
About TheraSpecs
TheraSpecs® offers a range of lenses that filter different wavelengths of problematic light, so customers can get out of the dark and back to their lives. With numerous lens options, lens strengths, and frame styles, TheraSpecs can be a game-changer in dealing with computer and device screens, fluorescents, flashing lights, sunlight, and other irritating light sources.
We believe a diverse team will make us stronger and actively work to counteract bias in our hiring process. We are an inclusive employer.
